At SingleSolution.com we believe we offer excellent value for money. Our refund policy has been carefully thought out to ensure we offer fairness and integrity in our service. In order that it is applied consistently to all members we are unable to enter into discussions about this policy. This policy does not form part of our terms and conditions and is a guide to how we offer discretionary refunds.

Event Tickets

Event tickets are non-refundable, unless you clearly made a mistake and let us know within 10 minutes of purchase (other than on the day of an event). This refund would be subject to a £2.50 admin fee.

If you give us enough notice of  at least 24 hours prior to the start time of the event, we will generally give you a credit note for another event to the value paid as long as your ticket was at least £10. If the ticket was under £10, then a £5 transfer charge per ticket will apply.

Premium or Premium Plus Initial Payments

If you notify us within 7 days of upgrading then to comply with Distance selling regulations you will get a refund subject to a £2.50 administration fee. This only applies if you have not made any use of the Premium features, which include advanced searching, reading messages, sending messages, viewing photo albums, taking event discounts. Full details in our terms and conditions.

Premium or Premium Plus Subscription Payments (not initial payment)

If you let us know within 24 hours of a subscription payment and you do not wish to continue with membership, we can offer you one of the following. This only applies if you have not made any use of the Premium features since the renewal time, which include advanced searching, reading messages, sending messages, viewing photo albums, taking event discounts.

1. A full credit note for the amount of the subscription. This can be used for events or Premium membership in the future. Valid for 6 months from the payment date. If requesting this, your account will be put back to basic.

or

2. A downgrade to the minimum membership term of 1 month and a refund of the balance. The minimum 1 month membership fee  is £15.99 Premium, or £19.99 Premium Plus.  If your renewal was only for 1 month then no refund is available.

To request a refund, please send your request in writing using our general feedback form singlesolution.com/static/feedback.html

Important: You must state your reason for cancellation and optionally give any useful feedback that you feel would be helpful.

Note: We do not offer full refunds.  Repeat billing is clearly stated on the site, in the help section, in your upgrade email (click here to see copy), in the terms and conditions clause 4.14 , and in the Account Details section, where the next billing date and the cancel billing link are always available.